Return & Refund Policy
At [Your Store Name], we want you to love every purchase. However, if you’re not completely satisfied with your order, we’re here to help! Please read our return policy carefully to ensure a smooth process.
Eligibility for Returns
You can return items within 30 days of receiving your order, provided they meet the following conditions:
✅ The item is unused, unworn, and in its original condition with tags attached.
✅ The item is in its original packaging (including shoeboxes, accessory pouches, etc.).
✅ The item is not listed as a non-returnable product (e.g., undergarments, socks, clearance items, etc.).
✅ The return request is made within 30 days of delivery.
If the above conditions are not met, we reserve the right to refuse the return.
How to Return an Item
1️⃣ Initiate a Return: Contact our customer support team at [support@yourstorename.com] with your order number and reason for return.
2️⃣ Receive Return Instructions: We will provide you with a return shipping address and guidelines for packaging.
3️⃣ Ship the Item Back: Send the item using a trackable shipping method. We recommend using Royal Mail, DPD, or another trusted courier.
4️⃣ Wait for Processing: Once we receive your return, our team will inspect it and process your refund or exchange within 5-7 business days.
Refunds & Processing Time
Once your return is approved:
💰 Refunds – Will be processed to your original payment method within 5-10 business days after approval.
🔄 Exchanges – If you want a different size or product, we’ll process the exchange and ship it out as soon as possible.
📩 Store Credit – If you prefer, we can issue store credit for future purchases.
🚨 Important: Original shipping costs are non-refundable, and return shipping fees are the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item received).
Non-Returnable Items
The following items cannot be returned for hygiene and safety reasons:
❌ Undergarments & socks
❌ Final sale or clearance items
❌ Gift cards & digital products
❌ Custom-made or personalized items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [support@yourstorename.com] with photos of the issue. We will arrange a replacement, exchange, or full refund, including return shipping costs.
Late or Missing Refunds
If you haven’t received your refund within 10 business days, please:
✔ Check your bank account again.
✔ Contact your credit card company, as refunds may take some time to process.
✔ If the issue persists, contact us at [support@yourstorename.com], and we’ll assist you immediately.